Home / Apps / Math Kingdom Builders / Support

Math Kingdom Builders Support

We're here to help. Most answers are below — if yours isn't, email us and a real person will reply.

Getting started

What age is Math Kingdom Builders for?
It's designed for children aged 5–8. Questions start at counting and adding within 5 and reach two-digit numbers, money and multiplication, so the same app keeps working as your child grows.

Does my child need to read?
No. Every question is spoken aloud by your device's own built-in voice, and everything on screen is carried by pictures and sound as well as words. Tapping the speaker button repeats the question.

Does it work offline?
Yes. The whole game runs without an internet connection. The only thing that needs the network is buying or restoring the optional Kingdom Pass, which happens through the App Store or Google Play.

How long is a session?
About 5–10 minutes, and it always ends somewhere good. Nothing is lost by stopping partway — there are no timers by default and no failure states.

The Parent Zone

How do I get into the Parent Zone?
Tap the small parent button in the corner of the village map, hold the circle for three full seconds, then answer the written question (for example, "Type the answer to six times seven"). The question is written-only, with the numbers spelled as words — that's deliberate, and it's what keeps a young child out.

What does the dashboard show me?
Minutes played this week, which skills your child has practised, and how solid each one is — Just started, Growing or Solid — plus anything that became solid this week. It's written in plain language, not scores or percentages.

Can I set a time limit?
Yes. In the Parent Zone under Settings, the session time limit can be set anywhere from 5 to 20 minutes; the default is 10. When the time is up, the kingdom simply goes to sleep with a goodnight message — no alarm, nothing taken away. You can hand back extra time with "Resume play" behind the gate.

Can I change how hard the questions are?
Adaptive is the default and the recommendation: the game follows your child's answers and adjusts by itself. If you'd rather fix it, pick one of the four levels in Settings — counting and adding within 5; adding and subtracting within 10 with first shapes; numbers to 20 with patterns and reading; or bigger numbers, money and multiplication. Every place in the kingdom still teaches its own subject either way.

Can more than one child use the app?
Yes — up to 10 profiles, each with its own progress and settings. Add one under Profiles in the Parent Zone, then tap a profile to make it active. Profiles are identified by a picture your child chooses (a fox, an owl, a rocket, and so on); no names are ever typed in.

How do I change the language?
The app follows your device language by default and ships in 30 languages. To pin a different one, use "App language" in the Parent Zone Settings.

How do I turn off the sound or the narration?
Use the Sound toggle in the Parent Zone Settings. It turns off music, effects and spoken narration together.

The questions aren't being read aloud.
Narration uses your device's own text-to-speech voice, so check three things: the Sound toggle in the Parent Zone is on; your device isn't muted or on silent; and your device has a voice installed for the language the app is using. On Android that's under Settings → Accessibility → Text-to-speech; on iOS, Settings → Accessibility → Spoken Content → Voices.

The Kingdom Pass

What's free, and what does the pass add?
The free kingdom is a whole game, not a demo: six buildings covering every difficulty level, plus Riverside and the first story chapter. The optional Kingdom Pass adds four more buildings with four subjects that live nowhere else — shapes, patterns, reading and multiplication — two more lands, and story chapters 2 to 4 with the keepsakes they hand out.

Can my child buy anything, or see prices?
No. Every purchase screen sits behind the parent gate, and the child's part of the game never shows a real-money price, a plan name or a prompt to buy. Locked areas simply appear as a sleeping part of the kingdom that a grown-up can wake up.

Does money buy coins, stars or shortcuts?
Never. Coins, stars and building materials are earned by answering questions and nothing else — there are no resource packs and no way to skip a challenge. Real money only ever adds more kingdom to play in.

I bought the pass on another device, or reinstalled the app.
Open the Parent Zone, go to Purchases and tap "Restore purchases". You'll need to be signed in to the same Apple Account or Google account that made the purchase, and to be online.

How do I cancel or manage a subscription?
Subscriptions are managed by the store, not by us — use your Apple App Store or Google Play account settings. "Kingdom Forever" is a single payment and never renews, so there's nothing to cancel.

What happens if my subscription ends?
Nothing your child has built is ever taken away. Every building they raised, every keepsake they earned and every decoration they placed stays exactly where it is. Only the parts they hadn't reached yet go back to sleep.

Progress and data

What are the scrapbook pictures?
They're pictures the game draws of your child's own kingdom at a proud moment — not camera photos. They're saved only on your device, viewable in the Parent Zone, and never uploaded anywhere.

How do I delete everything?
Uninstall the app. All progress, scrapbook pictures and settings are stored only on your device and are removed with it. On Android you can also use Settings → Apps → Math Kingdom Builders → Storage → Clear storage. There's no account to close, because there are no accounts.

What data do you collect about my child?
None at all. No accounts, no ads, no analytics, no trackers, nothing sent to us or to anyone else. The full details are in our privacy policy.

Contact us